Shipping policy
Last updated: October 23, 2026
Where we ship
Seaforia orders ship from the United States. We currently ship only to the United States, Canada and Mexico. Address eligibility is confirmed at checkout.
Free standard shipping
Standard shipping is free for orders to supported addresses in these three countries. No minimum order value applies. The shipping charge shown at checkout is the amount you pay us for delivery; any taxes or import charges are addressed separately below.
Processing and dispatch
Paid orders are normally processed and dispatched within 1–3 business days. Business days exclude weekends and US public holidays. This is the dispatch window, not a promise that your order will arrive within 1–3 days.
Transit and tracking
Transit time begins after dispatch and varies by destination and carrier. Deliveries to Canada or Mexico may take additional time for customs clearance. Any carrier delivery estimate provided is an estimate, not a guaranteed arrival date. We will send tracking information to the email address used for your order when it becomes available. A label being created does not necessarily mean the carrier has received the parcel.
If dispatch is delayed
If we cannot dispatch within the stated processing window, we will contact you with the revised timing, or explain if it is not yet known, and offer you the choice of agreeing to the delay or cancelling for a full and prompt refund of the unshipped items. We will not treat silence as agreement where your express consent is required. If we cannot fulfill your order, we will cancel the affected items and refund them.
Taxes, duties and customs
Free standard shipping covers transportation charges. Applicable taxes or duties collected by Seaforia are shown before payment. For cross-border deliveries, customs authorities or carriers may collect import taxes, duties or clearance charges that were not collected at checkout. Where applicable, these are the recipient’s responsibility unless the checkout explicitly states they are included. Contact us before ordering if you need help understanding possible import charges.
Address changes, lost or damaged parcels
Check your shipping address before ordering and email us promptly if it needs to change. We cannot guarantee changes once fulfillment has begun. If a parcel is delayed, lost, marked delivered but not received, damaged, or returned to sender, contact us so we can investigate and arrange the appropriate resolution. We do not automatically refuse responsibility just because a carrier scan says delivered. Additional charges caused by an incorrect address will be discussed with you before any paid reshipment.
Contact
Email yikaihong532@gmail.com with your order number. Returns are handled under our Refund Policy. Nothing here limits rights you have under applicable law.